At GoodwillRugs.com, we are committed to providing you with a pleasant shopping experience and high-quality products. If for any reason you are not completely satisfied with your purchase, we are here to help. Please review our refund and return policy below for more information.

1. Returns

We want you to be fully satisfied with your purchase. If you are not happy with your rug or carpet for any reason, you can return it within 30 days of receiving your order, subject to the conditions below:

  • Eligibility for Returns:
    • Items must be unused, undamaged, and in their original packaging.
    • Items must be returned within 30 days from the delivery date.
    • Rugs and carpets that have been cut to custom sizes or personalized cannot be returned.
    • Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item or defective product).
  • How to Return:
    • Contact our customer service team at [Your Contact Email] or call [Your Contact Number] to initiate the return process. Please include your order number, a description of the issue, and the reason for the return.
    • Once your return request is approved, we will provide you with return instructions and a return shipping address.
    • Please package the item securely to avoid damage during the return shipping process.

2. Refunds

Once we receive your returned item and verify that it meets our return conditions, we will process your refund. Refunds will be issued to the original payment method used for the purchase.

  • Refund Processing Time:
    • Refunds typically take 5–7 business days to process once we have received your return. Please note that it may take additional time for the funds to appear on your bank or credit card statement, depending on your payment provider.
  • Partial Refunds:
    • If your return does not meet the eligibility criteria (e.g., the item is damaged, used, or outside the return window), we may issue a partial refund or deny the refund altogether.

3. Damaged or Defective Items

If you receive a rug or carpet that is damaged or defective, please contact us immediately at [Your Contact Email] or [Your Contact Number]. We will provide you with a full refund or replacement at no additional cost.

  • Please keep all original packaging and take photos of the damaged product as proof. We may request these photos to process your return or replacement request.

4. Exchanges

We currently do not offer direct exchanges. If you would like a different rug or size, please return your original purchase and place a new order through our website. The standard return and refund policy will apply.

5. Non-Returnable Items

The following items are non-returnable:

  • Custom-sized or personalized rugs
  • Items purchased through special promotions or final sale
  • Gift cards

6. Shipping Fees

Original Shipping Costs: Shipping fees paid at the time of purchase are non-refundable unless the return is due to a defective product or shipping error.d returns.

Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part.